Introduction

Welcome to Surrey Energy Ratings Ltd (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This policy outlines how we collect, use and protect your information when you visit our website (www.surreyenergyratings.co.uk).

Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, business details.

• Service-Related Information: Details regarding your air conditioning systems and inspections.

• Technical Data: IP address, browser type, device information, and website interaction data.

How We Use Your Data

We collect and process data for the following purposes:

• To provide and manage our energy efficiency inspection services.

• To respond to enquiries, quotes and bookings.

• To improve our website and services.

• To comply with legal and regulatory requirements.

• To send relevant updates, promotions, or newsletters (with your consent).

Data Sharing & Security

We do not sell or share your personal data with third parties except:

• Regulatory Authorities: When required for compliance purposes.

• Trusted Service Providers: Who assist us in delivering services (e.g., payment processors, IT support).

We take appropriate measures to protect your data, including encryption, secure access controls, and regular audits.

Cookies & Tracking Technologies

Our website uses cookies to improve user experience, track analytics and personalise content. You can manage cookie preferences via your browser settings.

Your Rights

You have the right to: ✔ Access your personal data. ✔ Request correction of inaccurate information. ✔ Withdraw consent for marketing communications. ✔ Request deletion of your data (subject to legal obligations).

To exercise these rights, please contact us at enquiries@surreyenergyratings.co.uk

Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

Contact Us

If you have any questions about our Privacy Policy or data practices, please contact:

Email: enquiries@surreyenergyratings.co.uk

Address: 33 Albany Park Road, Leatherhead KT22 7PA

Phone: 07714 291998